Visitor
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1 Message
Home answering system not working after new comcast router installed
After new comcast router installed , callers hear “this call is being forwarded to [Edited: "Personal Information"]”. That is our one phone number. You can hear our answering system message in the background while that call forwarding message is speaking. Then, a dial tone happens and no message left on the answering machine.
XfinityJulie
Official Employee
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24 Messages
5 days ago
@user_c77452, thank you for reaching out to us on the Xfinity Forum. You are in good hands, we can certainly help you with the issue you are having with your voicemail. We certainly want to ensure you are receiving your messages properly.
Often times, when a new modem is installed it defaults to adding the voice mail service. Also, it sounds like call forwarding may be on. Here is a link on how to turn this off and to the other great features of your phone service: https://www.xfinity.com/support/articles/phone-quick-reference-guide
But we will make sure all is set to your satisfaction. To make sure I have the correct information, I just would like to confirm you would like to continue to use your own answering machine?
Thank you!
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