3 Messages
Home phone not working
I was sent a new modem and I installed it and mailed back the old one. I later found out that my home phone stopped working when I installed the new modem. I have been trying to text people on the app first with the completely unhelpful AI assistant and then with the live agent who I thought was trying to be helpful but was apparently was trying to upsell me a new service that I didn't want. I am already paying $330 a month for a service that is now not working and I am finding it impossible to find someone to help me. I don't know if anyone looks at this but I am running out of options.
Accepted Solution
XfinityJanelle
Official Employee
•
1.3K Messages
1 year ago
@user_62c9b8 Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you with your home phone. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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