Visitor
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2 Messages
home phone service cost
I'm trying to find out how much I'm paying for my home phone service (VOI - not mobile phone). The Xfinity assistant robot is useless as is any option you get when calling 1-800-934-6489. Seems the only way to find out is to cancel the service, which is something I don't want to do right now but may have to if I can't find out here. How does anyone get to talk to a human for anything except technical support, and even that takes. up much time to accomplish. And when you do get to talk to a human, more often than not they aren't in this country, sometimes can't speak understandable English, and they don't actually know how to help - can only follow a menu of "try this" or "do this" which often times anyone with common sense would know is a waist of time. Then, after much time has gone by, they might send someone to your home. For this great service I pay Comcast $318 a month. I would be happy to pay them $10 more a month if they could provide humans in this country to talk to if you have a question or need technical support.
XfinityRaul
Official Employee
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1.9K Messages
1 day ago
Hello, @user_ayth86. I would be more than happy to review your account to see how much you pay for the home phone service. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_ayth86
Visitor
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2 Messages
24 hours ago
Sorry. Don't see a "Chat" icon anywhere on the page I'm viewing. And again, Why can't I speak with a real person about this. If I don't like the amount and want to go with another VOI party, is the amount of the total I'm paying going to be reduced accordingly? Or will it be a lessser amount and then be told you don't get a full reduction because the phone cost was part of the package deal (phone - internet - TV)? The automated menu gives you the option to add services, Why none for reductions? Obviously because Comcast wants to make that option extremely difficult or even impossible to do. I might have other questions too. Repeated messaging and waiting for responses is not what I expect from a company I'm paying several thousand plus dollars a year for services.
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