Hello @user_9hw72a, thank you for taking the time to leave a post. Sorry to hear that you're having trouble with your home phone service. I can certainly understand how frustrating that must be, especially if you rely on your home phone to stay connected with family, friends, or important services. To help narrow down the cause, is your Xfinity Gateway or modem currently online? Also, have you had a chance to check that the phone is securely connected to the TEL 1 port on the back of the modem and test with another phone if one is available?
XfinityMarshante
Official Employee
•
1.4K Messages
7 days ago
Hello @user_9hw72a, thank you for taking the time to leave a post. Sorry to hear that you're having trouble with your home phone service. I can certainly understand how frustrating that must be, especially if you rely on your home phone to stay connected with family, friends, or important services. To help narrow down the cause, is your Xfinity Gateway or modem currently online? Also, have you had a chance to check that the phone is securely connected to the TEL 1 port on the back of the modem and test with another phone if one is available?
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