Hello, @user_9436bf. Thanks for reaching our team on Forums regarding your home phone. I certainly understand the importance of being able to have access to your phone. Let's take a closer look at the issue, please send a DM with your full name and full service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
CCGabby
Retired Employee
•
1.5K Messages
1 year ago
Hello, @user_9436bf. Thanks for reaching our team on Forums regarding your home phone. I certainly understand the importance of being able to have access to your phone. Let's take a closer look at the issue, please send a DM with your full name and full service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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