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Visitor

 • 

1 Message

Wednesday, July 31st, 2024 12:56 AM

Home phone

No dial tone, and all calls going straight to voice mail. Reset modem multiple times and nothing. 

Official Employee

 • 

1.5K Messages

4 months ago

Hello, @user_9436bf. Thanks for reaching our team on Forums regarding your home phone. I certainly understand the importance of being able to have access to your phone. Let's take a closer look at the issue, please send a DM with your full name and full service address to get started.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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