Hello @user_3o4sgg When there is no dial tone we recommend a modem reboot if you haven't already, then you can try these other common fixes first: https://www.xfinity.com/support/articles/troubleshooting-no-dial-tone
If you've rebooted and tried the basic troubleshooting steps in the article above and it still isn't working we'd be happy to help troubleshoot further.
EG
Expert
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115.8K Messages
3 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
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XfinityMatthew
Official Employee
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1.4K Messages
1 day ago
Hello @user_3o4sgg When there is no dial tone we recommend a modem reboot if you haven't already, then you can try these other common fixes first: https://www.xfinity.com/support/articles/troubleshooting-no-dial-tone
If you've rebooted and tried the basic troubleshooting steps in the article above and it still isn't working we'd be happy to help troubleshoot further.
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