Hey there, @user_cf8b6c we'd be happy to help with the landline changes. You may be able to make the change in your My Account. If you have any trouble making the change, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Same question. There is NO way to drop the landline (voice) using “My Account”. It just goes in circles thru the app questions without any specific way to change my plan. I tried “agent chat” but it just hangs and never connects with an agent or anyone. You guys have made this so difficult with the new app change. Signed:frustrated!
Good evening @bhartsdield1 and thank you for reaching out on our Community Forums regarding your issues with removing your landline. We'd be happy to assist further. To get started, could you please send our team a private message with your name and service address? To send a Direct Message:
-Click "Sign In" if necessary
-Click the "Direct Messaging chat" icon
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
We look forward to working with you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCCaitlin
Official Employee
•
46 Messages
1 year ago
Hey there, @user_cf8b6c we'd be happy to help with the landline changes. You may be able to make the change in your My Account. If you have any trouble making the change, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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bhartsdield1
1 Message
1 year ago
Same question. There is NO way to drop the landline (voice) using “My Account”. It just goes in circles thru the app questions without any specific way to change my plan. I tried “agent chat” but it just hangs and never connects with an agent or anyone. You guys have made this so difficult with the new app change. Signed:frustrated!
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