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MisterEd51
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Problem Solver

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726 Messages

Friday, August 23rd, 2024 9:46 PM

I can't check my Voice mail any more

Now every time I select Voice while viewing my Email I see the following. I thought you wanted me to change my PIN so I did. That did not help. What do I do so that I can check my voice mail and my call history again?

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Updated 

3 months ago

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Accepted Solution

XfinityAlyssaA

Official Employee

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1.7K Messages

3 months ago

Good afternoon and happy Monday @MisterEd51, we appreciate you taking the time to reach out on our Community Forums with your Voice PIN issues and apologize for any inconvenience. We are aware of an issue affecting customers that is causing them to be unable to access voicemail on the Xfinity.com website. The issue is currently being worked on by our dedicated and hardworking Voice team. We appreciate your patience while our teams work to get this resolved or find a temporary workaround. 

 

Do you have any other questions or concerns our team can help with at this time?

 

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MisterEd51

Problem Solver

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726 Messages

The problem appears to be fixed now. Thanks.

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3 months ago

0

XfinityRaul

Official Employee

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1.6K Messages

@MisterEd51 I'm glad to hear the problem has been fixed. Please contact us if you have any additional questions or concerns at any time, we're available 7 days a week. In the meantime, stay safe and enjoy the rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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freedelean

New Poster

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4 Messages

3 months ago

I am having the same problem. For the past several days.

1

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XfinityDilary

Official Employee

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1.8K Messages

 

freedelean, I appreciate you bringing this to our attention. As mentioned by my peer, we are working to correct this issue with our Xfinity website. Have you tried using a different browser or device to see if you're able to access the voicemail by other means?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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