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user_1z07dq
1st Topic

Visitor

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1 Message

Monday, June 16th, 2025 5:16 PM

I have no dial tone on our home phone

Our phone was working and now we don't have any dial tone.  I did all the trouble shooting from the asistant and restarted the modem 3 times.  we need our phone service.

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Updated 

6 days ago

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MikeB39A

Problem Solver

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692 Messages

14 days ago

If you are able to check your dialtone where the line comes into the house that may tell you if it's an inside or outside line issue. 

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XfinityMarcus

Official Employee

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1.6K Messages

13 days ago

user_1z07dq thank you for using the Xfinity Community Forums page to reach out today. Have you already checked the line as Mike recommended?

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user_grwy2z

Visitor

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1 Message

That really does not apply with xfinity voice service as it comes through your gateway modem. I am having the same problem with my voice service and cannot get past the automated assistant or the answering system to speak or chat with tech support about the problem.  

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11 days ago

XfinityMarshante

Official Employee

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185 Messages

Hello @user_grwy2z, Thank you for bringing this to our attention. Sorry to hear that you are having issues with your voice services. We would love to look into this for you and try some troubleshooting steps. Is your phone connected directly into the modem in the Tel 1 port, or is it connected to a phone jack? Are you using a cordless phone or a phone with a cord? If it's a cordless phone, have you unplugged the main base from the power outlet for 20 seconds, then plugged it back in? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

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user_sw7bb1

Visitor

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1 Message

10 days ago

I am having the same problem.  Just updated my modem, and now have no dial tone on my phones and get nowhere with tech support chats.

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XfinityEmilyB

Official Employee

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2.1K Messages

 

user_sw7bb1 Welcome to our community forum! Thank you for reaching out so we can make sure your Xfinity Voice service is working after you updated your modem. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_dgjwvp

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1 Message

8 days ago

I also am having the same issue.whst we were told to switch our modem of 15min now is going on 3rd day.  You can not get through  to human  . The assistant does the same thing over and over. The modem has been reset at least 10 times by me my husband and every time by the "assistant "whether we want it or not.we have followed and repeated All of your steps  multiple times.  We still do not have a dial tone or landline service! These phones worked perfectly  before with the other modem!  Could someone PLEASE tell us what to do!!

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XfinityThomasC

Official Employee

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2.6K Messages

Hello, @user_dgjwvp Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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