Hello user_wwc5so, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and are happy to assist. YOu can remove or disable voicemail in your account setting using the Xfinity app, or by logging in at xfinity.com
We have a website where you can manage the voicemail features, but I don't see an option available to remove it or disable it. For more information, you can visit us HERE. We'll have to check what options we have to remove it. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
For an example of how to send us a direct message, check out this link:
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJeffB
Official Employee
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