Visitor
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1 Message
Incoming calls dropped on Voice
Xfinity Support: For the last several months, I have been having unable to receive incoming calls. I've upgraded the modem. Tried things mentioned in the community conversations. And no luck. I'd like to make an appointment for a technician to come and try to fix the issue.
David
XfinityRay
Official Employee
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3.6K Messages
1 day ago
Hi there, @user_pgcf43! Thank you for reaching out about the phone line. We want your service to work flawlessly and are happy to further assist you. We appreciate that you tried the troubleshooting steps and replaced the modem. Our team will get to the bottom of this and can get a visit set up.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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