Installed new modem, works fine..but no dial tone.

Thank you so much for taking the time to reach out to Xfinity Support @user_zwabdz!  We are so glad to hear from you and want to assist in any way that we can to ensure your service concerns are addressed.  Setting up a new device that isn't functioning the way it is intended to can be frustrating.  No worries!  You have reached out to the best team to get things ironed out for you.  So that we can get a closer look at what is going on, please feel free to shoot us a private message with your details.  That way we can get started on this for you right away! 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Spoke to someone directly on phone last week.  They reset phone number to new modem.

@deadmen

Thanks for reaching out to us we do apologize for any inconvenience you're having with your Xfinity voice services,  when you swapped out the new modem did you make sure your telephone is plugged into the correct port on the back of the modem?