Visitor
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1 Message
issues with my home phone
I have three separate issues with my home phone…all caused by work a repairman did weeks ago. I cannot get out of their loop to “chat with A-I” and speak to a live agent. After over a dozen requests they now say “having trouble making the call and want me to go back to chat. I want to scream…and cancel my account
XfinityBenny
Official Employee
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1.1K Messages
5 days ago
@user_cbvd7h Thanks for adding to the community. Comments on other posts serve best when they add additional info or advice. We converted your comment to a post, so we can help directly with your phone issues. What happens when you make or receive a call? Post as much info as you can, we can get it fixed up asap.
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EG
Expert
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113.8K Messages
4 days ago
The concern is not "Billing" help related............ Topic moved here to the proper help section.
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