Visitor
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4 Messages
land line and cell phone when connected to xfinity wifi dropping calls
My land line (with Xfinity) for the past 6 months is dropping calls after about 4 minutes. I switched to just using my cell phone......Now, my cell phone is doing the same thing (only when I am home and the phone is connected to my xfinity internet). I have purchased new land line phones (3, and all do the same thing, so not a plug in issue), and got the same results of dropped calls. I tested my cell phone when not home and not connected to xfinity wifi and it doesn't drop calls. I have restarted the router. So I have in both cases of land line and cell phone eliminated that it is the actual phone. Nothing is working, yesterday I was on my cell phone and the person had to call me back 8 times within 20 minutes. So now I don't really have any phone service. I need help!!
XfinityJeff
Official Employee
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396 Messages
2 hours ago
Greetings @user_6y4dfw, and thanks for using the Xfinity forums for your issue today, I hope this message finds you well. As someone that has a landline also that is used for emergency, I can understand the need for the phone to work, you have reached the right team that can take a look at this issue for you. Just wanted to ask a few questions.
- Is your phone plugged directly into the modem?
- When you are at home, on your cell phone is Wi-Fi calling turned on?
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