Visitor
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1 Message
Land line phones not working.
New modem, now our land line doesn’t work. This new modem has been nothing but problems. Hours spent with support TEXTING to get help.
Visitor
•
1 Message
New modem, now our land line doesn’t work. This new modem has been nothing but problems. Hours spent with support TEXTING to get help.
XfinityMelinda
Official Employee
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268 Messages
13 days ago
Thank you for reaching out to us on our Xfinity Community Forum, @user_j2j54v. Congratulations on your new modem! It's unfortunate to hear your landline phones are not working with the modem. Before replacing your modem, were your landlines working? With the phones plugged into your modem, are you not receiving any dial tones?
Please review our helpful article, https://www.xfinity.com/support/articles/incompatible-equipment-phone, about what phones are compatible with our modem.
Let us know, we're here to help!
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