Landline calls going directly to voicemail

Hello there, and good afternoon! Thank you for bringing this to our attention through our Forums, and thank you for your patience while awaiting our response. I understand you've been experiencing some trouble with your voice services, and I can imagine the concern, and urgency behind this. Rest assured; you're with the experts, and our Digital Care Team is here, every step of the way! 

Have you been experiencing any other issues with your in-home network? Have you tried to reboot your wireless gateway, and have you been able to make any phone calls? Thank you in advance, and I look forward to speaking with you! 

I have a similar problem. If someone calls my house, when we pick up we get a dial tone and the caller rolls to our voice mail. We can see the caller ID, but we can never hear anyone on the phone. It is either dead or we get a dial tone. I have purchased a brand new phone system. We can call out fine but no one can call us. The new phone system did not fix the problem. The new phone is set to NOT answer. I've disconnected all other phone devices in the house and it still does it. I have called support multiple times. I have had a tech come to the house and tune up cables and connectors and scan the system. Said everything is fixed. Wrong. I need to be able to answer my phone!!!! Pls advise.

Important to note my phone is directly connected to the modem. No other phone devices are connected.