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user_gd1pb1
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Tuesday, February 4th, 2025 1:24 AM

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Landline doesn’t work with new modem

My home landline does not work after installing new gateway modem. I do not have any dialtone.  I’ve tried all troubleshooting options, suggested by the Xfinity chat assistant.  Xfinity chat assistant sends me into an infinite loop.

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4 months ago

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XfinityMartyR

Official Employee

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2.7K Messages

10 months ago

 

user_gd1pb1 Thanks for reaching out! Are you still having no dial tone concenrs? 

 

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user_i2tcwc

Visitor

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1 Message

I have the same problem, how do I fix it?

8 months ago

0

XfinityJeniece

Official Employee

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3.6K Messages

Hey there, user_i2tcwc, thanks for reaching out through Xfinity Forums regarding your account and Xfinity Voice service. We would be happy to help you with troubleshooting. Have you tried any steps already?

 

I am an Official Xfinity Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 months ago

0

mdxfinityuser

Frequent Visitor

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10 Messages

10 months ago

Exact same problem for me.  Checked and rechecked that everything was set up correctly but no dial tone and messages are being sent directly to voice mail.

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waterdogs11

Visitor

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1 Message

Did you ever get an answer>

9 months ago

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user_pkyicq

Visitor

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1 Message

I had this problem & was told by someone at an Xfinity store to bring in the modem & exchange for a different one. Same model modem... just a different one. They said these modems have different settings & sometimes it's easier to try a different modem than narrow down the exact setting that needs to be changed. Might have been a load of BS but it did work. Don't try to get help online or over the phone... their customer service now is useless. Unfortunately you need to go into a store and talk to someone there (someone you can understand).

8 months ago

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user_j36d89

Visitor

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4 Messages

4 months ago

I'm having the exact same issue. 

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