Skip to main content

    Support

    Offers

U
user_2ng0fj
1st Topic
1st Reply

5 Messages

Monday, December 16th, 2024 9:09 PM

Landline drops call after 30 minutes

My landline disconnects after exactly 30 min 11 seconds.  This is a recurring problem for at least the last four years based on questions posted to the forum.  I had a service technician at my home but he wasn't aware of this problem and had no idea how to fix it.  He said I would have to live with the problem.  HELP!

Question

 • 

Updated 

12 hours ago

271

3

0

XfinityOrlandoM

Official Employee

 • 

2.1K Messages

5 months ago

@user_2ng0fj

 

Thanks for reaching out to us, this link  https://www.xfinity.com/support/articles/troubleshooting-xfinity-voice has great information on troubleshooting your Xfinity voice services. I also recommend troubleshooting your Internet services as well-being that the voice service runs through your Internet. Let me know if this information is helpful

3

0

user_2ng0fj

5 Messages

We've had our landline phone with Xfinity for about 7 years and the problem with dropped calls started about 6 months ago. We didn't change anything; the problem just came out of nowhere.  We haven't had any issues with our internet; just the voice service.  For your information, we have voice, internet, cable TV and cell with Xfinity.  When researching this issue on the internet, I noticed that others have had this same difficulty dating back to 2020.  If you Google search "Dropped calls with Xfinity after 30 minutes", you will see the previous posts.  We called Xfinity for help but the service technician that came to our condo didn't know that this issue existed and couldn't fix it.  He nevertheless checked all the wires including the cable coming into the condo, the internal phone jacks and the wires connected to the modem and couldn't find anything amiss.  I will try your link to troubleshoot voice but I am not optimistic.  Modern technology baffles me.  By now, I would think that Xfinity would have a fix.  Please push this question up your chain of command; maybe someone higher up will get something done.  

Like

Reply

5 months ago

0

XfinityMarcus

Official Employee

 • 

1.5K Messages

user_2ng0fj thank you for sharing that additional information related to your landline. I would like to take a look into things on our end to see if there is anything we can uncover related to this issue. Please send us a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

user_2ng0fj

5 Messages

Following your instructions, I sent the requested information in a "Direct Message" to Xfinity Support.

Like

Reply

5 months ago

0

user_scidb8

Visitor

 • 

2 Messages

3 days ago

I have been with Xfinity nearly 11 years.  I don't know when it started but when someone calls me the call gets dropped after 30 minutes.  I don't get lots of calls so didn't realize till recently it is a problem with my system.  This only happens when someone calls me. HELP

0

0

user_2ng0fj

5 Messages

2 days ago

[Edited: "Inflammatory"].  I followed their instructions and sent my information to Direct Message about 5 months ago and never got a response.  We are not the only ones with this problem.  If you google "xfinity dropped call after 30 minutes", you will see that they have been receiving complaints for the last 4 or 5 years.  What we do now is when we get an incoming call, we tell the caller that the call will be disconnectd in 30 minutes and if this happens, they should call us back.  Not the best solution but it's better than nothing.

Shoot me a message if you get your issue resolved.  

(edited)

2

0

user_scidb8

Visitor

 • 

2 Messages

@user_2ng0fj​ Thank you for replying I haven't even tried contacting the company yet.  I am not very satisfied with my service and the price just keeps climbing.  I am considering trying another company.

Like

Reply

2 days ago

0

XfinityEricB

Official Employee

 • 

2.2K Messages

 

user_2ng0fj Thanks for reaching out again about still having the issue. Looks like after we replied to your last direct message, you never responded back to us. We are happy to continue with you to provide any help we can. When you get a chance can you send us another direct message with your information please?

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

12 hours ago

0

forum icon

New to the Community?

Start Here