Visitor
•
1 Message
landline line phone # not as yet transferred to my home address.
My name is [Edited: "Personal Information"]., my residential address is
[Edited: "Personal Information"].
5 year guarantee Internet service was installed at my home on July 19th 2025.
I transferred from AT&T to Xfinity Internet + Landline.
My phone # has not been transferred to the Xfinity landline phone at my address,
My landline phone is dead, no dial tone, I am waiting for Xfinity to please get my phone
operational as soon as possible, I am 82yrd old and depend on it.
XfinityQuemekia
Official Employee
•
415 Messages
15 days ago
Sorry to hear about your issues with your landline @user_a25846. I completely understand the importance of making sure you have access to your services.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0