Visitor
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1 Message
Landline
Most horrible experience I’ve ever had with any provider in my life. No way it should take this long to process. It’s a new number not ported. I’ve been lied to about when the service will be active. They reprocessed the order 4 times. Still no dial tone. I’ve been a customer for the last 5 years but if I wake up and my phone isn’t working I’m ending all of my services. This has stressed me out beyond measures and clearly this company does not care.
XfinityQue
Official Employee
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126 Messages
5 days ago
Hey user_30795w and thanks for reaching out. As I type this today on 10/3/2025, I hope you have not left. I understand your frustrations, and I wish I was able to get to you faster. It should not be that difficult, and you are right about how simple it should be with a new number being provided to you by the company. I would like for you to direct message me, so I can take a deeper look, and see what in the world could have been going on. If it is not too late, it would be an honor. I will ask questions to gain clarity when doing so. It will help bring light on this end, so I can correct this for you. If you could, send me a direct message with your full name and full service address, so we move forward.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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