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drdata
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25 Messages

Tuesday, February 25th, 2025 4:54 PM

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Like others, cannot hear person talking with on landline, but they can hear me

I have the same problem as those who created the similar November 13, 2024 post.

I have had this issue since Jan 26 (shortly after Comcast did some local "network upgrades" in our neighborhood).

In addition to upgrading my cable voice modem (CM1150V to CM2050V) for $300, I did the usual troubleshooting: restart modem, using a different phone system, checking cables, moving the jack to Tel2, etc. Even had a Comcast tech come out Feb 7 to check outside/inside configurations, reset my equipment. The problem didn't reproduce for them (they only waited 9 minutes into the test call) but persisted in the evening after they left.

The issue surfaces totally randomly. It could be 20 minutes into the conversation, or 5, or 1 minute. In all cases the other party can still hear me, so it really isn't a "dropped" call. I have been using the CM1150V modem since 2019 with no problems until now. And now the upgrade to CM2050V hasn't helped.

Please help as I need my landline phone uninterrupted for when I work at home. Thanks.

Question

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Updated 

1 month ago

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XfinityAmandaB

Official Employee

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2K Messages

1 month ago

 

drdata Thank you so much for your post for help with you connection issues after upgrades were completed in your area. To better assist we would need to take a look at your modem signals. You can check out our Forums troubleshooting page. The Check Your Signal Levels section is where we would start. If you want to share that here make sure to remove any personal information like MAC addresses or IP addresses. 

 

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drdata

Contributor

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25 Messages

Thanks for getting back to me. It appears that the requested downstream/upstream signal and power levels are not available when I log into the Netgear cm2050v cable modem dashboard. However I'm sure those levels were checked when I talked to Xfinity phone support (with Lavish on Feb 4 around 2:45pm PDT and he indicated that everything looked good) and also when I had an Xfinity tech visit on Feb 7 (they also said my signals etc. looked good when they were done with their tests). Perhaps you could contact those support people for the information you need. What else do you need me to do now?

1 month ago

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XfinityAldrik

Official Employee

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2.1K Messages

You're welcome @drdata! Since this issue is still occurring after a recent tech visit, we will want to schedule a repeat visit to take a further look. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 month ago

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drdata

Contributor

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25 Messages

Thank you, I just sent the DM.

1 month ago

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XfinityAldrik

Official Employee

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2.1K Messages

1 month ago

Thanks again for reaching out to us @drdata! I’m glad we had a chance to schedule a technician and resolve this issue!

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