U

Visitor

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1 Message

Saturday, August 10th, 2024 3:03 AM

Line in use

3 days ago my xfinity voice stopped working, all calls go to voicemail and my phone says “line in use.” Tried unplugging modem, restarting through xfinity assistant, unplugged phones

Official Employee

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1.2K Messages

4 months ago

 

Hello user_57d0c0 it sounds like you've tried quite a bit to get your home phone service working again. When in the Xfinity App or working with Xfinity Assistant, are there any error messages or codes identified? We'd love to take a closer loo, so we can get those services working for you. 
 
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.

 

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