New gateway modem has no landline

Installed new gateway modem. Now landline does not work. Called your robot and modem restarted and still no landline

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XfinityShawn

Official Employee

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1.8K Messages

13 days ago

user_h6qufg Are you hearing a dial tone at least or no?

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user_w5f8al

Visitor

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1 Message

I have the same issue. And No dialtone.

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10 days ago

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Hi there, @user_w5f8al I'm sorry to hear that you do not have dial tone. Since it's been a few days since you posted. Do you still not have dial tone? If not please don't hesitate to reach back out so I can get you taken care of.-Richard

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8 days ago

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user_cpjwxi

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2 Messages

@XfinityShawn I have the same issue; no dial tone. Put a phone direct to gateway, same result

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8 days ago

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Home Phone Service & Equipment

user_h6qufg

New gateway modem has no landline

XfinityShawn

user_w5f8al

XfinityRichard

user_cpjwxi

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