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user_07wgd6
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Saturday, January 11th, 2025 7:32 PM

New modem installed, no dial tone

I installed a new Netgear modem, I verified support before purchasing. The TV and Internet work fine, but there is no dial tone. I have plugged a conventional handset directly into the back of the modem. The phone light is blinking.

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4 days ago

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user_07wgd6

5 Messages

6 days ago

Logging into the modem, I see that the MTA Telephony is Disabled for both lines. I can't find any function to change this status, and I wonder if this is something that needs to be set by Comcast?

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user_07wgd6

5 Messages

The answer I learned is to call the billing department. 855.652.3446. They were able to enable the voice service on my modem remotely. Why this was not done automatically is beyond me.

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5 days ago

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XfinityMartyR

Official Employee

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1.7K Messages

@user_07wgd6 Thanks for reaching out! I'm glad to hear you were able to reach a team to help get everything activated. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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