1 Message
New modem, unable to connect to Xfinity Voice
A lot of people seem to be having this problem, but I just upgraded my modem, and the new modem won't connect the voice component of the service. Seems to just keep blinking. No dial tone.
Any way to get help from an xfinity staff member?
XfinityThomasA
Official Employee
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2.2K Messages
1 month ago
Our team can help, user_llw7u0. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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RBN003
Contributor
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40 Messages
1 month ago
I have the same problem. The new gateway was installed and now there is no dial tone on landline. I've reset the gateway. The phone is connected directly to the gateway, so it is not house wiring. I've confirmed phone connections on the gateway, applying them exactly the way they were in the old gateway and as per instructions. Television and Internet are working. This should be a simple swap. Technology nowadays is not like the 1980s.
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