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user_squk0e
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Monday, February 17th, 2025 8:28 PM

No dial tone after gateway upgrade

Just upgraded my Xfinity gateway (to model CGM4981COM) and now I have no voice service.

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2 days ago

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user_2vnfw4

1 Message

4 days ago

I have the same issue.  New Modem and no dial tone on land line.  I've reset the router.  I've confirmed phone connections on the router, applying them exactly the way they were in the old gateway.  No lights on phone area, wireless is working great.

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XfinityJorge

Official Employee

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1.9K Messages

 

user_2vnfw4 Hey there! Thank you so much for using our Forums and we are sorry to hear that you are also having a hard time. Is this still ongoing if so we are here to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_squk0e

2 Messages

4 days ago

Just got it resolved. Managed to initiate a chat session with an agent via the Xfinity Assistant. Still not understanding why it had to come to this as a result of a simple gateway swap.

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XfinityBrianH

Official Employee

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1.1K Messages

2 days ago

user_squk0e Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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