Visitor
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2 Messages
No dial tone after install of new cable modem
Per multiple similar comments, it's obviously a common occurrence. I did all recommended trouble shooting except directly plugging in a working phone because...working phone? How do I get service assistance from an employee?
sappel
Visitor
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2 Messages
10 days ago
Results for this problem. May not apply to others but probably does. After self-activating the new cable modem, the 2 VOIP (telephony) ports are not yet enabled. There may be some necessary coordination with the router also, or not. In any case, no matter what the user-manual or the support AI assistant says, the problem requires a human tech to be involved. While this is nearly impossible to achieve, I found the quickest way for me was to contact the AI assistant, and obediently follow the direction to reboot/recycle the cable modem right then and there. Doesn't matter if you already did that 12 times. I actually cursed the AI at this point. They won't advance you until you recycle the modem and they can count 10 minutes from your last call in. At that point, I was transferred within a few minutes to a tech that did help me, while also telling me the benefits of switching to Xfinity mobile. all the while acting as if the problem had never before been seen at Xfinity. Good luck to you all.
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