No dial tone after new gateway install

Yeah, and you can't talk to a human being anymore.  Probably an easy fix but you have to jump through 50 hoops to converse with someone.  Hopefully we can get it resolved!

The human just remotely rebooted the gateway.  It did not fix it.  Tech is coming over today.  If that is not fix, I will return the gateway. if that does not work, will switch to verizon.

A Xfinity Technician came out and had the Xfinity reprovision my phone lines.  Now it works.  This is a task that cannot be done over the phone or by the customer.  My local Xfinity outlet called it in.   My phone works now.

Yes.  And if it takes 24 hours to provision the phones, the customer needs to know that. It is unbelievable your company would be so inconsiderate for those that need that service for their very survival.  Put the warning out.  I will tell put local office of this incredible lack of technological capabilities.  I am flabbergasted.  I rather it would have been a mistake because those happen, but to be told it is by design.  WE had this service with you for several years. We will avoid any more upgrades in the future until your company somehow acquires the technology to support your customers.

Yes, it has been over 48 hours since we activated the device.

gjp0928

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.