No dial tone after new gateway install. Internet and TV is working. The phone is plugged directly into the telco port of the gateway. All incoming calls go to voicemail. Phones worked on the previous gateway.
MORE: I have reset the gateway. The phone is connected directly to the gateway, so it is not house wiring. I have confirmed phone connections on the gateway are applied correctly to the telephone port, applying them exactly the way they were in the old gateway and as per new instructions. Television and Internet are working. This should be a simple swap. I have rebooted the gateway, and it did not solve any problems. I am handicapped and I need to have my phone active at all times. I cannot be down for days like so many of your other customers are experiencing. I hope you can see how concerning this is.
A Xfinity Technician came out and had the Xfinity reprovision my phone lines. Now it works. This is a task that cannot be done over the phone or by the customer. My local Xfinity outlet called it in.
Xfinity has billed us for their mistake. As previously stated, they improperly configured our voice system after a gateway upgrade. The Xfinity store and the customer service over the phone could not fix it. They sent out a service person and it got fixed, but I was charged for their mistake. Has anyone else got charged for a Xfinity mistake?
Someone at Xfinity has to be reading this. A question to them: Is billing customers for Xfinity mistakes a bankable source of revenue?
Thanks for reaching out to us, I do apologize for any inconvenience on being charged for the tech visit, go ahead and send me a direct message including your name complete service address and you can get this for you
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RBN003
Contributor
•
40 Messages
1 month ago
MORE: I have reset the gateway. The phone is connected directly to the gateway, so it is not house wiring. I have confirmed phone connections on the gateway are applied correctly to the telephone port, applying them exactly the way they were in the old gateway and as per new instructions. Television and Internet are working. This should be a simple swap. I have rebooted the gateway, and it did not solve any problems. I am handicapped and I need to have my phone active at all times. I cannot be down for days like so many of your other customers are experiencing. I hope you can see how concerning this is.
0
0
RBN003
Contributor
•
40 Messages
1 month ago
A Xfinity Technician came out and had the Xfinity reprovision my phone lines. Now it works. This is a task that cannot be done over the phone or by the customer. My local Xfinity outlet called it in.
0
0
RBN003
Contributor
•
40 Messages
10 days ago
Xfinity has billed us for their mistake. As previously stated, they improperly configured our voice system after a gateway upgrade. The Xfinity store and the customer service over the phone could not fix it. They sent out a service person and it got fixed, but I was charged for their mistake. Has anyone else got charged for a Xfinity mistake?
Someone at Xfinity has to be reading this. A question to them: Is billing customers for Xfinity mistakes a bankable source of revenue?
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