Visitor
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1 Message
NO DIAL TONE AFTER NEW GATEWAY INSTALLED.
I just updated my old Xfinity Modem to the new Gateway (white) and am having an issue, no landline dial-tone. Before you ask, everything worked well for about a decade. No changes or upgrades except for the new Gateway. The phone jack is plugged into 1. I tried the other ports just for the heck of it, nothing no change, no dialtone..... I believe I need the "provisioning" done behind the scenes....can someone please do this for me?
XfinityDilary
Official Employee
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2.9K Messages
2 days ago
Thanks for posting on our community forums for assistance, user_7w5hg7. I'm sorry to hear about the dial tone not working with the new equipment. I know how frustrating this can be, and we'd like to help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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