Visitor
•
2 Messages
no dial tone after new gateway
Was shipped a new gateway, I installed it exactly the same way as the previous one, and followed the instructions, but I have no dial tone on the landline phone.
I have a plain old telephone plugged directly into the modem. Known good phone and cable assembly, as they were working fine on the previous gateway.
I try to use the xfinity app or AI, but I just get caught in a death loop. I se no obvious access to classical tech support.
I have gone through this swap process multiple times, but this is the first time I lost phone service.
Is Comcast making a change and recommending VOIP phones?
Accepted Solution
XfinityFrank
Official Employee
•
1.7K Messages
1 month ago
Hi there, @user_mgl2! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble getting the new device set up. We can help get your phone working again. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
0
0
user_djtcke
Visitor
•
1 Message
1 month ago
I am having exact same issue. Can't find any support. AI responses are worthless and there is no ability to talk to anyone. Depressing!
1
0
user_mgl2
Visitor
•
2 Messages
1 month ago
I can confirm that the recommended approach resolved my outage.
0
0