Visitor
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1 Message
No Dial Tone After Purchasing a New Modem
I recently purchased a new modem; however, after connecting the landline to it, it has no dial tone. I followed the customer service steps outlined by the AI assistant several times (unplugging everything, leaving the power off for 15+ minutes, etc.) and making sure all cords are properly connected and functional. I read that it might be a problem only an Xfinity employee re-sending a provisional signal can fix, so I was hoping to try that at one's convenience.
XfinityJamesC
Official Employee
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2.6K Messages
1 day ago
Greetings, @user_1e4afp! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new modem, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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