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User_Hart
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Visitor

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1 Message

09/25/2026 6:02 PM

No dial tone, again

This is at least the third time in a week that we have lost dial tone on our Xfinity voice line.

We run a business out of our home and need the phone line to work. This is unacceptable.

A technician visited last weekend and left the line working, yet today we discovered there is no dial tone again.

We have a separate modem for Xfinity voice, and the data Gateway for Wi-Fi and cable is functioning perfectly. Why does this issue keep happening? How can we get a permanent fix so this does not continue?

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1 day ago

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XfinityPeterH

Official Employee

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3.1K Messages

1 day ago

 

User_Hart I can understand how disruptive this must be, especially when you're relying on your home phone service to operate your business.

Since your internet service is continuing to work and the issue appears isolated to the Xfinity Voice line, we'd like to take a closer look at the voice equipment and signal history. Intermittent loss of dial tone can be caused by a few different factors, including provisioning issues, signal fluctuations, equipment concerns, or problems affecting the voice service specifically.

To help determine why this keeps recurring, please send us a Direct Message with your full name and service address. We'd be happy to review the account, run diagnostics on the voice modem, and investigate any recent service interruptions or technician notes so we can work toward a permanent resolution.

Please let us know if the dial tone has returned since this post was created, or if the line is still currently without service.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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