No dial tone, can’t get live agent

user_v6264l Thank you for stopping in for help with your home phone not working since you updated your modem. If you are still having issues, I would be more than happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.