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user_2d5774
1st Topic

Visitor

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1 Message

Monday, January 27th, 2025 12:07 AM

No Dial Tone for Home Phone

I do not have any dial tone on my home phone. I read and followed the trouble-shooting article. I plugged my phone directly into the X1 modem in the phone port and I don't have any dial tone. What should I do now?

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Updated 

2 months ago

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MikeB39A

Problem Solver

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653 Messages

2 months ago

Possibly check your phone's tech support, it could be your phone.

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XfinityDemitrius

Official Employee

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1.7K Messages

2 months ago

Hey @user_2d5774, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Voice service. I would be more than happy to offer my assistance looking into this further for you. Have you recently swapped modems or devices? Is the Xfinity Internet service still working as expected?

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oreosmeow

Visitor

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2 Messages

@XfinityDemitrius​ I'm having the same problem. Replaced a xfinity modem yesterday with another xfinity modem. Phone service isn't working. No dial tone, no blinking light in the #1 slot of the modem (others are blinking). Internet is fine, TV is fine, security is fine, cell phone is fine, it's just the home phone.

Tried plugging the phone jack directly into the wall below the cable input, nada.

Help! 😊

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2 months ago

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oreosmeow

Visitor

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2 Messages

Resolved via live chat.

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2 months ago

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XfinityAlfonso

Official Employee

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1.5K Messages

Hey there oreosmeow we're glad that you have a working dial tone again! Did our agents help reset things in the system, and that got things sorted out? 

 

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2 months ago

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