Visitor
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1 Message
No dial tone on home phone
Home phone does not have dial tone. This has been going on for two weeks. I have spoken to several Xfinity Tech Support who did typical things like restarting modem. Most of the time they try a couple things and then say they are going to transfer me and then I am disconnected. Also tried online chat. After 10 minutes he came back on and said "it should be working now". It wasn't.
I need someone who knows how to fix this to help. Can I get that here? I am at wits end.
XfinityLinda
Official Employee
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2K Messages
1 month ago
Oh, no! We're sorry to hear your phone isn't working, @user_rm3h7y. You've reached the right team for assistance with this. I'll have to run some diagnostics on the account. Can you please send us a Direct Message with your full name and service address? We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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