Hey there, @user_1k3li5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Xfinity Voice services and having no dial tone. Have you recently received a new modem? It might be that your device needs to be provisioned properly. We would be happy to help. Can you share with us any troubleshooting steps you have completed?
user_g8587f Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry to hear your landline is not working. So that I don't ask you to repeat steps you have already taken, can you tell what steps you have done to troubleshoot this? Also, is your phone plugged into a phone jack or the back of your modem?
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XfinityAdrienne
Official Employee
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1.7K Messages
5 months ago
Hey there, @user_1k3li5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your Xfinity Voice services and having no dial tone. Have you recently received a new modem? It might be that your device needs to be provisioned properly. We would be happy to help. Can you share with us any troubleshooting steps you have completed?
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user_r4u7wa
Visitor
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1 Message
7 days ago
NO DIAL TONE ON LAND LINE....IS CONNECTED TO MODEM
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user_g8587f
Visitor
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2 Messages
3 days ago
No dial tone. Did all requested bt Assistant but all no glial tone... or help!!
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