Visitor
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2 Messages
No dial tone on phone
My phone currently has no dial tone - all incoming calls get re-directed to voicemail. I have tried multiple phones plugged directly into my gateway and have not been able to get a dial tone.
Visitor
•
2 Messages
My phone currently has no dial tone - all incoming calls get re-directed to voicemail. I have tried multiple phones plugged directly into my gateway and have not been able to get a dial tone.
XfinityThomasC
Official Employee
•
2.8K Messages
1 day ago
Hello, @user_9pj9f1 sorry to have read your calls are going straight to voicemail. We're here to help! Let's go over some simple solutions.
If Xfinity Voice calls are going straight to voicemail, it may be due to the call being forwarded to voicemail because the phone is turned off or offline. Additionally, if Call Waiting is temporarily canceled, incoming calls will also go directly to voicemail. To manage call forwarding settings, sign in to Xfinity Voice Settings, click on Call Forwarding, and adjust the number of rings before calls are diverted to voicemail. For spam calls, high-risk calls will be blocked and unable to leave a voicemail, while medium-risk calls will be sent directly to voicemail.
For more details see:
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