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user_e090f2
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Sunday, May 11th, 2025 6:19 PM

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no dial tone on voice service after upgrade from xb6 to xb8

I upgraded from an xb6 router to the xb8.   The wifi and internet work, but the phone service doesn't.   I don't get a dial tone.  

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1 year ago

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XfinityTommy

Official Employee

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1 year ago

user_e090f2

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_6zurvs

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2 Messages

No dial tone on voice service after upgrading to xb8 from xb6. Help!

1 year ago

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user_6zurvs

Visitor

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2 Messages

1 year ago

No dial tone on voice service after upgrading to xb8 from xb6. Help!

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XfinityMatthew

Official Employee

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2K Messages

Hello @user_e090f2 We can send a fresh activation signal to try and get it working on the new modem. If that doesn't work we can continue to troubleshoot the issue for you. Please send us a direct message with your full name and the service address to get started.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 
 

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1 year ago

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