2 Messages
No dial tone with new gateway. Worked with old one.
No dial tone with new gateway, worked with the old one. Old gateway returned to the store when I picked up the new one, but now my account shows two gateways.
2 Messages
No dial tone with new gateway, worked with the old one. Old gateway returned to the store when I picked up the new one, but now my account shows two gateways.
RBN003
Contributor
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40 Messages
1 month ago
I have the same problem. I just installed the new gateway and now there is no dial tone on landline. All incoming calls go directly to voicemail. I've reset the gateway. The phone is connected directly to the gateway, so it is not house wiring. I have confirmed phone connections on the gateway are applied correctly to the telephone port, applying them exactly the way they were in the old gateway and as per new instructions. Television and Internet are working. I have rebooted the gateway, and it did not solve any problems. I cannot be down for days like so many of your other customers are experiencing. I hope you can see how concerning this is. The remote technician rebooted the gateway and said the television and internet services are working. I told him a third time it is the voice (telephone service). This is a KNOWN ongoing problem. Why did they send out broken gateways? Does anyone know if there is a class-action law suit over this?
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XfinityLinda
Official Employee
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1.7K Messages
1 month ago
Oh, no! Sorry for the trouble with your Gateway, @user_3r3ei2. We'll gladly take a look at your account and get this corrected. Please send us a Direct Message with your full name and address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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