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user_1w6cyn
1st Topic

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1 Message

Thursday, July 31st, 2025

no dial tone with new modem

I have an xfinity modem athat I just installed and now there is no dial tone.  I cant get to a live agent through chat so am stuck

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11 days ago

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XfinityGabriel

Official Employee

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2.5K Messages

11 days ago

 

user_1w6cyn, Hi there! Thanks for reaching out. I know how important it is to have a dial tone for your voice service. I am sorry to learn about this experience with not being able to get through to a live agent. You've come to the right team. We are a group of experts who are dedicated to resolving phone line concerns such as this over social media. To get started, please send us a direct message with your first/last name and full address. 

 

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Accepted Solution

EG

Expert

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112.5K Messages

11 days ago

@user_1w6cyn 

Here's how to send the requested information in a private message to Xfinity Support;


  • Click "Sign In" if that prompt is visible

 
  • Click the "Direct Messaging" icon  or https://forums.xfinity.com/direct-messaging

  
  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person but don't do that.

      Instead, type Xfinity Support there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

[Permission from and credit given to BruceW].

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