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user_u918sm
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Wednesday, February 21st, 2024 4:33 PM

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No dial tone

Hello, when i pick up my home phone there is no dial tone and I can’t make calls. I have checked that the phones in the house are correctly hung up and I have tested the available phone jacks. The telephone lights on my modem are off. What could be causing the issue?

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9 months ago

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Official Solution

XfinityPeterH

Official Employee

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1.5K Messages

9 months ago

@user_u918sm thank you for working with us in our direct message. Glad we got your dial tone back and you are able to make calls again. :-) 

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XfinityAngie

Official Employee

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1.4K Messages

9 months ago

 

user_u918sm, Thank you for reaching out to Xfinity Support! If your internet is working, then we may need to run through some troubleshooting to see what is going on with your phone. Please send us a DM with your name and full address by doing the following: 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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EG

Expert

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107.1K Messages

9 months ago

@user_u918sm @XfinityAngie 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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XfinityPeterH

Official Employee

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1.5K Messages

@EG​ We had to send a new signal to the modem that could only be completed in a direct message due to needing personal information. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

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EG

Expert

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107.1K Messages

9 months ago

@XfinityPeterH 

Thank you for sharing that here ! 

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