user_0z06xl. I'm sorry to hear the new modem isn't working as expected. I understand how frustrating that can be, and I’d be happy to help troubleshoot. To get started, could you let me know what steps you’ve already tried? Have you rebooted the modem manually or through the app? Have you tested all available ports? Did you check the cables to ensure there’s no visible damage?
XfinityDilary
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15 days ago
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