Visitor
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3 Messages
No dial tone
I replaced my old xfinity modem with a new one last Friday. The new one never got a dial tone, but internet speed was fantastic. I replaced it again today at the xfinity store, and still no dial tone. I tried to do chat but nobody on chat could provision the phone line on the new modem. Now waiting for a tech to come out. It's not a new phone line, just a replacement modem. Frustrating process when you can't speak to a rep on the phone because it says my new "modem is still restarting", even though it's been days.
XfinityDuron
Official Employee
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93 Messages
11 days ago
How's it going @johnwjd I do understand how your services not working properly can be frustrating. I will be more than happy to issue you with your issue.
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BruceW
Gold Problem Solver
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26.6K Messages
10 days ago
What does "issue you with your issue" mean? If you meant to say "help you with your issue", how? You haven't said . . .
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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