No dial tone

Hi, I installed a new gateway, and ever since I have not been able to get a dial tone. I've done the chat, I've looked through the forums, I've done everything that was suggested including plugging the phone directly into the modem, checking that the equipment is compatible, making sure the phones work. No luck. Unable to get through by phone, getting very frustrated. I already typed this out once, and it got deleted saying it encountered an error. Why is it so hard to get some help?

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XfinityThomasD

Official Employee

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1.4K Messages

10 days ago

Y-me I appreciate you posting on our Forums and am sorry to hear that things are not working properly after swapping the equipment. Since it sounds like you've done most of the troubleshooting, our team is available to look further into this and help however we can. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Home Phone Service & Equipment

Y-me

No dial tone

XfinityThomasD

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