No dial tone

Installed new Gateway but have had no Voice dial tone since last Wednesday. AI answers are no help.

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rick1076

Visitor

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1 Message

4 days ago

I had 2 land lines. Neither worked. Was told only one land line available as of now. Still no and line. No dial tone.

1

rick1076 I would be reaching out if I were in your shoes too. In the future if you need help please create your own public post so that way help can be provided while following our community guidelines. That said we are here for you. Please send us your full name and complete address via our DM.

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2 days ago

0

U

user_hwqgd5

Visitor

•

3 Messages

4 days ago

This forum was ineffective until another user had a reply from a user stating the problem was only resolved by speaking with a live agent.

Call 800-934-6489

Say "no" to AI assistant offer to restart your modem.

Say "yes" when given option for the Main Menu

In Main Menu, choose option 4 for home phone service

When the live person answers, state issue and ask that home phone number be "reprovisioned" in new gateway.

Process can take a few minutes.

Dial tone! Yeah!

(edited)

0

XfinityDemitrius

Official Employee

•

2K Messages

3 days ago

Hey @user_hwqgd5. Thank you for visiting our official Xfinity Forums Community support page. With a recent swap and activation of an Xfinity xFi Gateway, we would need to activate/provision the Xfinity Voice service to the new device. Were you able to successfully call our main technical support line to get the Xfinity Voice service activated? Please let us know at your next available convenience.

0

Home Phone Service & Equipment

user_hwqgd5

No dial tone

rick1076

XfinityPeterH

user_hwqgd5

XfinityDemitrius

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