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user_7vv5ak
1st Topic

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Monday, September 8th, 2025

No Dial Tone

Out Xfinity Voice stopped working several months ago. The phone is plugged directly into the gateway. It stopped working about the time we got a new gateway. I have tried all the recommended troubleshooting items suggested with no luck.

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17 days ago

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user_m02p98

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1 Message

1 month ago

I lost Dial Tone on my phone. Ready to switch to Verizon. 

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XfinityKassie

Official Employee

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2.1K Messages

 

user_m02p98 Hello there! We appreciate you reaching out to our Xfinity Forums Team regarding your dial tone. I'm happy to help you get your services working properly. Before we begin, can you please share any troubleshooting steps you have already tired? This helps in knowing where to pick up at. 

 

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1 month ago

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user_6gukpg

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1 Message

1 month ago

Me too. getting rid of Xfinity. I'm getting zero help.

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XfinityJohnG

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2.2K Messages

Thank you very much for reaching out to our team here. If you are still having an issue with that service we would be happy to assist you from here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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29 days ago

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user_m2r4dr

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2 Messages

28 days ago

My dad is getting nowhere either and has been without phone since Saturday since we hooked up the new gateway modem.  Can't get a human on the line to talk yo to activate or provision his phone with it connected through the modem.  He is disabled and needs his phone

(edited)

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XfinityMartyR

Official Employee

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2.6K Messages

 

user_m2r4dr Thanks for reaching out! Is your Dad still having Xfinity Voice concerns? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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user_m2r4dr

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2 Messages

Yes he is.  Needs to be activated and/or provisioned on your end

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26 days ago

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XfinityJeff

Official Employee

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258 Messages

Good morning @user_m2r4dr. I am sorry to hear that your dad is still having issues with the Xfinity Voice service. You have reached the right team that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

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user_9ez45w

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3 Messages

26 days ago

I have the same issue. Went through all troubleshooting steps several times (including getting a new gateway) to no avail.  The guy at the Xfinity store said he could see no reason why it shouldn't work.  No help from Xfinity..

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XfinityMarshante

Official Employee

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580 Messages

Hello @user_9ez45w, thank you for your comment. Sorry to hear you're having issues with your landline. Are you still experiencing trouble getting a dial tone, or has the issue been resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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24 days ago

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user_9ez45w

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3 Messages

@XfinityMarshante​ Finally resolved today with the help of a friendly Xfinity (direct message) person.  Needed to be re-provisioned on the Xfinity end.  Why it took 5 tries (at least an hour each time) and 3 months to resolve is beyond me...But yes, I now finally have voice service again for which I've been paying all along...

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20 days ago

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user_yfoobw

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1 Message

19 days ago

I just upgraded my router to the latest hardware.  My Xfinity Voice line which worked before no longer does.  The Xfinity Assistant was of no help at all.  In fact, it is a joke.  Please help.

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XfinityJon

Official Employee

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655 Messages

Hey there user_yfoobw. I definitely understand your concern if your landline was working before the changes, and is not now. I will be more than happy to assist you with this, you have reached the right place. I will need some additional information in order to help you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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