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user_7vv5ak
1st Topic

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Monday, September 8th, 2025

No Dial Tone

Out Xfinity Voice stopped working several months ago. The phone is plugged directly into the gateway. It stopped working about the time we got a new gateway. I have tried all the recommended troubleshooting items suggested with no luck.

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4 hours ago

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user_m02p98

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1 Message

9 days ago

I lost Dial Tone on my phone. Ready to switch to Verizon. 

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XfinityKassie

Official Employee

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2K Messages

 

user_m02p98 Hello there! We appreciate you reaching out to our Xfinity Forums Team regarding your dial tone. I'm happy to help you get your services working properly. Before we begin, can you please share any troubleshooting steps you have already tired? This helps in knowing where to pick up at. 

 

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7 days ago

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user_6gukpg

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1 Message

5 days ago

Me too. getting rid of Xfinity. I'm getting zero help.

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XfinityJohnG

Official Employee

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2.1K Messages

Thank you very much for reaching out to our team here. If you are still having an issue with that service we would be happy to assist you from here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_m2r4dr

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1 Message

2 days ago

My dad is getting nowhere either and has been without phone since Saturday since we hooked up the new gateway modem.  Can't get a human on the line to talk yo to activate or provision his phone with it connected through the modem.  He is disabled and needs his phone

(edited)

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XfinityMartyR

Official Employee

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2.6K Messages

 

user_m2r4dr Thanks for reaching out! Is your Dad still having Xfinity Voice concerns? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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user_9ez45w

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2 Messages

4 hours ago

I have the same issue. Went through all troubleshooting steps several times (including getting a new gateway) to no avail.  The guy at the Xfinity store said he could see no reason why it shouldn't work.  No help from Xfinity..

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