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user_9bhr1w
1st Topic

6 Messages

Saturday, February 24th, 2024 12:29 AM

Closed

No dialtone

Hooked up our new modem, and now our landline phone doesn't have a dialtone. I've done everything Xfinity suggests on my end to fix the problem, but no luck. I'd be grateful for any help. Thanks.

Question

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Updated 

8 months ago

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XfinityJanelle

Official Employee

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1.3K Messages

9 months ago

Hi @user_9bhr1w Thank you for reaching out on the Xfinity Community Forums. We are happy to assist with your phone line. Are you still seeing an issue? 

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user_9bhr1w

6 Messages

Yes, I'm still seeing an issue. There's still no dialtone.

9 months ago

0

XfinityThomasB

Official Employee

 • 

1.5K Messages

Gotcha! Can you please confirm the phone is plugged into the Tel-1 port? Thank you again for your time and patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_9bhr1w

6 Messages

Yes, it's plugged in.

9 months ago

0

XfinityBillie

Official Employee

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2.8K Messages

user_9bhr1w Thank you for confirming that for me. I know this may sound very basic, but I want to make sure we aren't overlooking anything, are you using a cordless phone? If so, can you make sure the base is plugged in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_9bhr1w

6 Messages

I understand. Yes, the base is plugged in.

9 months ago

0

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