No home Phone Service since modem was replaced

@XfinityArmand​ I have reset the modem many times and I have unplug and re-pluged the wires many times. I have done the standard troubleshooting, but there is no dial tome. So, I am currently paying for service I do not have. There were no real instructions with modem, other than use the app, which does take me to installation of the modem.

Thanks so much for letting us know what you have done on your end to try to remedy this @user_55sc8u.  We are glad to work on this for you.  Please feel free to shoot us a private message so that we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I'm having the same issue as user-55cc8u and have also reset the new modem multiple times.  My telephone worked with the old modem just fine.  Please help!!

@XfinityArmand​ tech had come out and resetup the Modem and network.

@user_55sc8u I'm sorry that the technician had to come out to help resolve the trouble, but happy to hear it was fixed! If there is anything else we can do to help, please let us know. I hope you have a great week! 

Hi there @agg1!  Were you in need of assistance?  We are always glad to help in any way that we can or you can contact Customer Care directly at 1-800-XFINITY (934-6489). But why wait? I'm here now :) How can we help?