No home phone service

I just upgraded to the new Gateway modem. While I have internet connection, I have no dial tone for my Voice service. The lights on the Ethernet ports for internet blink on the back of the modem. Nothing lights up/blinks on the port for the phone jack port. I also plugged a corded phone into multiple jacks in my house and don’t have a dial tone from any. Please help

Responses

XfinityPeterH

Official Employee

•

1.8K Messages

9 days ago

user_dv132l

Hi there! I'm sorry to hear you're having trouble with your Voice service after upgrading to the new Gateway modem. Let's get this sorted out for you.

First, I appreciate you being an Xfinity customer and your patience in dealing with this issue. It sounds like you've already done some troubleshooting, which is great. We are happy to investigate your account further. Please send us a direct message with your full name and complete address so we can assist you more effectively.

Here is a great step by step process on how to send us a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Check out for example on how to send us a Direct Message:
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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user_6uujhj

1 Message

How many times must I call, restart my modem, or how many more tech folks must come out to my house. My phone has not worked properly for over a year. I have had at least 5 conversations with very nice folks in the Philippines and hoped things were fixed. I now have people who try to call me and they get a consistent busy signal, I am not on the phone, and then in the middle of a conversation I can no longer hear the person who has called and I have to call them back. When I say I am DONE with Xfinity, I mean I am so Done. Tomorrow I cancel my relationship with Comcast/Xfinity. Customer Service is non-existant and I have made payments that should be reimbursed--good luck with that huh??

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3 days ago

0

XfinityMarcus

Official Employee

•

1.3K Messages

user_6uujhj thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had ongoing concerns with your phone service and I would be happy to help get this corrected for you. I would like to take a closer look at things on my end. Can you please provide me your full name and complete service address in a direct message?

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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